What is the minimum number of items I can sell in one transaction?+
SellitBack.com requires a minimum of 10 items or £10 worth of stuff to enable you to send a shipment to us. As long as we can match your item to our catalogue, we’ll try our best to put a value on it and get you something for it.
Will I get the amount quoted for my items?+
Yes, we will always pay the amount quoted on SellitBack.com as long as items are as described in our Quality Guidelines/Terms and Conditions and you post your items within 7 days of confirming your order on SellitBack.com.
My item doesn't have a barcode, can I still sell it to you?+
Sorry, not at the moment. We’re working on it though.
What do you do with items that have a problem, do I get them back?+
We cannot send any items back, however, we will still recycle the item responsibly for you.
Some of items are a bit worn, can I still sell them?+
As long as your items meet our Quality Guidelines we’ll take them. Try to have a quick read of our checklist before you send items, we’ve made it quick and simple to understand.
I left some of my items out of the box I sent, what should I do?+
Currently we only accept one 1 item per customer to be submitted through Sellitback.com, so please ensure you send the book through your original order.
Some stuff wasn’t accepted on SellitBack.com but I want to get rid of it anyway. Can I put it in the box?+
Sure. We cannot pay you for additional items but we’ll recycle them for you.
Can I sell you any VHS videos?+
Sorry, we don't accept any VHS videos at present.
Do you buy CD singles?+
Sorry, we don’t accept any CD singles at present.
Do you buy vinyl records?+
Sorry, we don’t accept any vinyl at present.
Do you accept any game types?+
We accept most game formats, scan in the barcode and we’ll let you know.
Some of my barcodes aren't being accepted, why is this?+
If you are typing the barcode, double check you typed it correctly. If the barcode is still not recognised it means we can’t take it right now. We log everything we don’t recognise and might be able to take it in future.
What is the maximum number of items I can sell back to you?+
There is no limit at this time but generally we only tend to accept one copy of any item.
How long does it take to get paid?+
Once we receive your shipment, you can expect to get paid within 7 working days.